Privacy Policy for Our Automotive Toll Solutions
At our automotive toll solutions platform, located at Blvd. Manuel Ávila Camacho 100, 11000 Ciudad de México, Ciudad de México, Mexico, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our services, including electronic toll tags, balance recharges, and customer support for lost tags.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes information such as your name, address, phone number (+52 55 1234 5678), email address, and payment information when you purchase toll tags or recharge your balance.
- Vehicle Information: Details about your vehicle, such as license plate number and vehicle type, as necessary for associating with your toll tag.
- Transaction Information: Information about your toll usage, recharges, and payments related to our services.
- Customer Support Interactions: Records of your communications with our customer support team, including inquiries about lost tags or service issues.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide and manage our services, including activating toll tags and processing balance recharges.
- To process transactions and send you related information, including purchase confirmations and invoices.
- To offer customer support and respond to your inquiries, such as assisting with lost tags.
- To communicate with you about promotions, updates, and news regarding our services, such as benefits of electronic tags (e.g., 50% less on some Mexican expressways, exclusive lanes).
- To improve and personalize your experience with our services.
- To comply with legal obligations and enforce our terms and conditions.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, customer support, and data analysis.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Vehicle Operators: Information related to toll usage is shared with the operators of the expressways and toll points for accurate billing and service provision.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technology and methods.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Data Protection Rights
In accordance with applicable data protection laws, including GDPR principles, you have the following rights regarding your personal data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided below.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Our Automotive Toll Solutions
Blvd. Manuel Ávila Camacho 100
11000 Ciudad de México, Ciudad de México
Mexico